Medical Consultation
Application
Overview & Challenge
Health care centres are overburdened and patients do not receive the care they need in a timely manner. Patients are frustrated by long wait times, hallway medicine and rushed medical attention.
This case study hence, tries to bridge the gap between medical professionals and patients with the use of technology. It is a solution to full fill user needs by providing separate personalised interfaces for Patients and Doctors.
Problem Statement
There are two segments of users: Doctors and Patients. Doctors are not able to extend their help beyond a particular region due to geographical restrictions. Patients, especially in rural areas are not able to receive quality healthcare, face undersupply of medicines.
On the basis of this initial problem statement, I began to dig deep into the topic by starting with User research.
User Research
To get insights about the current condition of healthcare system in India, I conducted user research by conducting interviews. I reached out to 15 Doctors and 21 patients. I had prepared a list of questionnaire to get a fair idea on the problems faced by them.
Out of the 15 questions, I have listed a few important questions which were relevant for my further research.
Solution
Patients First allows patients to search for clinics by distance and estimated wait times. Patients can learn about available medical care in their vicinity, their services and wait times, to support positive patient outcomes and timely care.
Process Overview
User Stories
As a patient seeking urgent medical care for a low acuity condition…
EPIC: SELECTING A CLINIC
…I want to filter by services provided onsite, so that I can make an informed decision based on my condition and effectively self-triage.
…I want to filter clinics by location, so that I can select a clinic that is relatively close in proximity
…I want to filter clinics by rating, so that I can see which clinics have had the best patient ratings.
…I want to see estimated wait times in real time, so that I know how long it will take to be treated at different facilities.
EPIC: LOGISTICS
…I want to be advised of the best route to get to the clinic, so that I can get there quickly, in order to be treated quickly.
Sketch & Ideation
Concluding Thoughts
Users have preconceived mental models, and it is so important as designers we try to work with, rather than against these mental models. Many of my testers were Android users, while this app was designed with iOS in mind. As a result, many testers struggled with some of the functionality and gestures. More consideration regarding the design system and functionality is essential, prior to continuing with further design iterations and testing.
FUTURE OPPORTUNITIES
Appointment bookings via the app for a future time
Registering with a clinic via the app before arrival
Providing real time directions with instructions
Final Screenshots
LIGHT DARK
